Job Title: Dispatcher (2)
Department: Tribal Police / Security
Reports To: Sergeants
Starting Rate of Pay: $9.00 Hourly/Non-Exempt
Summary
Receives complaints from public concerning police emergencies and broadcasts orders to suitable units to investigate by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Relays instructions or questions from remote units.
- Records calls broadcast and complaints received.
- Questions callers to determine location and seriousness of emergency and response needed.
- Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies.
- Monitors silent alarm system to detect illegal entry into business establishments.
- Contacts police officers to verify assignment locations, monitors dispatched units and when necessary, serves as liaison with caller
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
- Windows Operating System
- Microsoft Office XP
Certificates, Licenses, Registrations :
- Must possess a Valid California Drivers license
- Must be insurable through company
- Typing Certificate 35 WPM
Other Skills and Abilities
- Post Dispatch Academy
- Must provide a criminal history report
- Must provide a completed live scan and updated DMV Printout upon request.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Must be able to work in all local weather conditions, assignments will vary form interior and exterior work.
Must be prepared for extensive standing, walking, riding, and or driving.
  
What To Expect Next:
Once you complete and send your application, you will receive a confirmation email. Applicants who meet the qualifications will be notified to schedule an interview.
This company is an Equal Opportunity Employer (EOE)
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